Cancellations
A 5$ handling fee will be applicable for any cancellations where the item hasn’t already been shipped.
Returns
Our policy lasts 30 days from purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept temperature-sensitive products like botulinum.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us at info@youngskin.shop.
Sale Items/End Of Line Items (if applicable)
Only regular items may be refunded. Unfortunately, sale items and items that are listed as the end of a line cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@youngskin.shop and follow our process.
Shipping
To return your product, you should send us an email at info@youngskin.shop and follow our process.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All consignments are shipped via courier and notification is sent via a text message or email with a tracking number.
The purchaser accepts that he/she is responsible for checking all importation and local customs and medical use regulations to ensure compliance within their home country. The purchaser also agrees to pay any additional import/tax fees.
Once an order has been shipped, we can not reroute a parcel back to us. If the parcel is delayed through customs, it is not our responsibility for the delay and we cannot issue a refund until the products are sent back to us minus shipping fees.
If a parcel is lost, we need confirmation from our courier that it is lost. Once we have this we will issue a refund to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.